Once your order is confirmed, you will receive an email with the tracking information. You can follow your shipment with the provided tracking Number.

Also you will be able to track you from my account page, click on your orders tab you will find a track my order button.

This depends on the order amount. We offer free shipping for orders above SAR 199. For orders less than 199 SAR, a 25 SAR shipping charge will be applied.

We currently accept the following payment methods:

- Credit Cards (Visa or Master)

- AMEX

- Debit Card (MADA)

- Tamara

From my account in the order summary section please click on initiate return or from the footer menu click on return center, you will be redirected to https://www.ziddy.sa/a/return page, enter your order number that you received in the order confirmation e-mail and enter your e-mail address then click find my order.

Select the items you want to return from your order, click on next, Select the reason of return,

For Online payment you will receive the refunded amount on the payment method used.

Our courier will reach out to you to collect the return order within 3 business days.

Returnable Products purchased online are eligible for return in-store upon presenting the order invoice at the counter.

For payments made through Tamara, the refund will be provided in cash.

Returns are processed online through return center here

Refunds are generally processed within five business days of receipt of the goods at our warehouse. However, depending on the financial institution, it may take up to 15 additional business days before the funds are back on your account.

Once you complete your purchase an e-mail will be sent to you directly with the order details.

We are doing our best to serve all of our customers, please note that our response time could take up to 48 hours.

Please note that our tickets handling time could take up to 10 Days.