Zippy's objective is to offer safe products.In order to guarantee the most demanding levels, our controls are meticulous and responsible.We monitor the entire production process by submitting our products to various tests in order to ensure physical, mechanical and chemical safety.If you have any questions or want more information about a specific item, you can contact us in the Customer Support section.

In the event of a manufacturing defect occurring within 3 years from the date of purchase, ZIPPY undertakes, in accordance with current legislation, to repair, replace, reduce the price or terminate the contract.The activation of the guarantee must be carried out in ZIPPY physical stores or through cliente@zippy.pt for online purchases and when it is impossible to travel to the physical store.ZIPPY offers an after-sales repair service for most of its childcare items.That said, for incidents related to Childcare, the items will be sent to the manufacturer for quality screening and repair.After finding that the goods are not in conformity, the consumer must inform ZIPPY within a period of up to two months after becoming aware of it.

We advise you to always check the information available on the product pages regarding composition and washing care.Nevertheless, we leave some recommendations to maintain the integrity of your articles:

- When washing, you should separate the clothes by color and according to the dirt that occurs in order to avoid exposing the pieces to longer cycles than necessary.

- High temperature washing damages fabric integrity and makes colors less vibrant.Try that the washes are at low temperature.

- Likewise, direct sun exposure causes wear on the colors.Always try to dry them in environments protected from the sun's rays.

- Detergent is a cleaning agent, but it can also cause abrasion on fabrics.Always try to use the recommended doses and never in excess.

- For best results in the wash cycle, try not to fill the drum completely.This allows the laundry to move freely allowing for better cleaning and washing.